How: Internal & External Communication

There are 2 types of communication when communication occurs within and outside of the organisation, Internal and External Communication.

Internal Communication

Internal Communication occurs when a message is being conveyed within the organisation, communication likes this occurs when a manager is giving an employee a task, an employee is submitting a report to the manager or more. 

External Communication

External Communication is when a person outside of the organisation communicates with the employees in the organisation.Communication like this occurs when you want to communicate with your supplier or either customers wants to give feedback, complaints or compliments about your service or product.

Why: Important of Communicating Towards Business

Communicating is not only important to the society but also to the business industry in many aspects. Communicating in organisations not only can help promote productivity, but control supply and demand, sales promotion and etc.

Productivity
Communicating between organisations can help promote productivity as communicating can let the employees know what is the organisation's goal and what to strive for therefore increasing productivity. Communicating to other organisations can also help promote as you can ask for sponsorship from other organisations to help promote your product to the public



Supply and Demand
Communicating to your organisation's supplier company can help your organisation to get exactly what you require for your product. You can also interact to the public by surveys and etc in order to know about your product demand what in which aspect should your organisation focus and improve on. This can help promote your organisation's income as your are increasing your supply and demand of your product.



Sales Promotion
By communicating to the public by surveys, advertisements and sales, you can promote your organisation's product by increasing demand by promoting sales and offers. This can help your organisation's GDP rate significantly as your are exposing your product to the public which is a big audience and can attract many new customers.

How: Autocratic, Democratic and Laissez-Faire

There are 3 types of leadership styles that is also related to business organisation communication. There is autocratic, democratic and Laissez-Faire.

Autocratic

Autocratic leadership style is mostly for those leaders who are strict and just wants the work done their way.It means that the leader will tell/command the worker exactly what and how to do, the worker's feedback will not be bothered by the leader as he only wants the work done his way. This leadership style mostly found in strict workplaces or even in the military. Autocratic can increase productivity significantly as direct task are given to the worker but it may not increase creativity as the workers are only allowed to do what they are told to.

Democratic

Democratic requires debates, arguments and decision-making as you are considering the opinions of others. Democratic leadership style takes a longer time as you need to discuss what should you do and the opinions of others, but the result of the decision would be more successful as you discuss with all kinds of opinions from others. Democratic leadership style can be found in workplaces, school and etc. Democratic can also increase productivity as good decisions are made and also increases creativity and work efficiency.

Laissez-Faire

Laissez-Faire tends to increase creativity and independence as the task will be given to them and the rest will be for them to work out. This kind of leadership style may not be useful others as the workers might not be doing the work as they are given too much responsibility and freedom to do what they want. It may decrease productivity and efficiency of work may decrease.

How: Communication in Business Organisations

Business Organisations have their own form of communications to in order to promote formal communication in workplaces. There are currently 3 types of communication in business organisations, Upward communication, Downward Communication and Lateral Communication. But there is another type of communication including rumors, the Grapevine. Mostly found in workplaces and in most communities.

Upward Communication

The upward communication is basically a normal worker/employee communication to the higher position of their company, i.e. Managers, CEO and etc. An upward communication must be in a formal way, therefore using non-verbal communication like written communication. For example, a employee wants to request a lift to spend more time with his family on a vacation, but he needs to ask his manager for permission. In order to do this in a formal way, he is required to write a formal letter to his manager about his lift request via email, postbox or etc. Most upward communication only includes written communication as it is the most appropriate way for formal communication like this.

Downward Communication

Downward Communication means the opposite of Upward Communication, e.g. Manger to Worker. Downward Communication doesn't require formal communication as you are telling/asking people that are lower in position than you currently are. Therefore it mostly includes informal communication, formal communication is unusually used because it takes lots of time to create a letter unless it is regarding a very important topic. Downward communication includes informal communication like verbal communication, visual/body communication (Emotions, Signs, Warnings etc.) and informal Written Communication. For an example, a manager wants to confront and warn this particular worker that his performance in degrading and needs to be improve. therefore he uses Verbal Communication which is informal and also it is the easiest and simplest way.

Lateral Communication

Lateral Communication is in between Upward and Downward Communication, where colleagues of the same position communicate to each other by informal communication, Verbal Communication, Visual/Body Communication and etc. As you are communicating to someone the same position as you, you don't require any formal communication to convey a message to him/her. e.g. an employee wants to inform his colleague that a new task has been added by the manager, he uses informal communication like verbal communication, visual/body communication and etc.

Grapevine

A grapevine is not exactly a positive communication but it can be found in most communities and business organisations in workplaces. The Grapevine is similar to Lateral Communication as a Grapevine is mostly found in between colleagues. A Grapevine is normally about rumors passed around the workplace, it usually contains negative claims, similar to The Chinese Whisper. When a message is being passed down, it may change its meaning, purpose or even direction.

How: Different Types of Communication

There many different types of communication, there is verbal communication, non-verbal communication, written communication and body/visual language. 

Verbal Communication

Verbal communication includes sounds/voices, language and speaking from the sender and the receiver should listen what is being told to him/her. Verbal communication is one of the informal ways to communicate around the world as long as you have the right language (channel) that the receiver can understand.The basis of languages is made up from social elements, gender, class and profession. Then again verbal communication is split down to two parts, interpersonal speaking and public speaking.

Interpersonal Communication

Conversations with one and another or multiple people in the society. The message can be either send to the other privately or with multiple recipients. A message that is send out to an individual, two or more. Interpersonal Communication not only can be used with non-verbal communication and body communication.

Public Speaking

Public speaking includes conveying a message to a large group or the society, to inform, support or influence. Public speaking tends to be more polite and formal compared to interpersonal communication.

Non -Verbal Communication

Non-verbal communication includes body motion, smell, symbol,signs, touch and objects that can represent a message to the audience or recipient. It also includes creative communication like, art, dance, sculptures, images and so on. Non-verbal communication normally includes a large audience, like during a concert or performance. Non-verbal communication can be split into two sub topics, Written communication and visual communication.

Written Communication

Communication can also be in a written form, on a paper, an email, a report, an article on the newspaper and so on. Written communication is used as a formal way to consult a higher rank in a business industry, Worker to Manager Communication. Written communication has no limited audience but it is mostly formal as they do not know who are the audiences reading their information. 

Visual Communication

The last type of communication includes messages that can be transferred by looking at an object in particular, an object that conveys a message easily to the audience. It is a display of information, like photograph, image or an object.

Why: Communication Theory

Communication in the Business Industry

Communication is a vital need for human being when requests are made, and we all know that companies rely on other companies, the whole business industry is related towards each other. It is like a  animal food chain, when a predator/prey is being taken out from the food chain, major changes will occur drastically e.g. When the grasshoppers is being removed from the food chain which is the frog's prey/food, the frogs will soon die of starvation and population of frogs will decreased, as the frogs slowly extinct the snakes will also die of starvation as frogs are their prey/food. Now that the snake slowly extincts too it also effects the predator of the snakes which is the hawk or eagle. This concept also applies towards the business industry, big companies rely on smaller companies i.e. the big company's supply of goods while the smaller companies rely on even smaller companies for materials for their product. It is just that we don't eat each other we communicate instead, without each other almost all of the business industry will barely survive.


Organisations can not operate without communication. Communication can take various forms but all forms involve the transfer of information from one person/party to the other. In order for the transfer of information to be considered as communication, the receiver must understand the meaning of the information transferred to them. If the receiver does not understand the meaning of the information transferred to them, communication has not occurred.

Communication is the vital source of organisations because organisations involve people. People cannot interact with each other without communication. Without communication, everything would collapse and will soon stop to a halt. For example;

Without communicating, the workers might not know what are the goals of the organisation and might not know what to strive for or do.

• The workers in an organisation would not know what their roles and responsibilities were, so they would not be able to carry out their daily tasks and duties.
• The managers would not be able to train their workers reports so the workers would not require the skills they needed to carry out their jobs.
• The managers would not be able to inform workers of changes
• The organisation would not be aware of their competitors activities